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STORE POLICIES

CUSTOMER CARE

If you are not completely satisfied with your items, please do not hesitate to contact us at: Info@wabbysabby.co.uk

WHOLESALE ENQUIRIES

We welcome all wholesale enquiries, please contact: Sales@wabbysabby.co.uk

PRIVACY POLICY

1. Introduction 

This Privacy Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you ("you/your") through the use of our services ("Services"), or the use of our website www.wabbysabby.co.uk ("Website"), how that information may be used or disclosed by us and the safeguards we use to protect it. 

Our Website and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices. 

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the Website or the Services is deemed to be acceptance of such changes, so please check periodically for updates. 

Please check back regularly to keep informed of updates to this Privacy Policy. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this Privacy Policy, you must stop using our Website immediately. 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

If you have any comments on this Privacy Policy, please email them to info@wabbysabbby.co.uk 

  

2. Who We Are 

2.1 Here are our details: 

- Our Website address is www.wabbysabby.co.uk 

- Our company name is Wabby Sabby Limited 

- Our brand name is Wabby Sabby ® 

- Our registered address is The Larches, 2 Old Oak Tree Drive, Keelby, Lincolnshire, DN418FP. 

- Our trading address is The Larches, 2 Old Oak Tree Drive, Keelby, Lincolnshire, DN418FP. 

- Our Data Protection representative is Glynn Henrickson-Watson and they can be contacted at info@wabbysabby.co.uk 

2.2 We respect your right to privacy and will only process personal information about you or provided by you in accordance with the Data Protection Legislation which for the purposes of this Privacy Policy shall mean: (i) the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), (ii) the Data Protection Act 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the UKGDPR or the Data Protection Act 2018 and other applicable privacy laws. 

  

3. What we may collect 

3.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

3.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

• Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number. 

• Contact Data includes billing address, invoicing address, email address and telephone numbers. 

• Financial Data includes bank account and payment card details. 

• Transaction Data includes details about payments and other details of our Services you have purchased from us. 

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. 

• Profile Data includes your username and password, reservations made by you, your interests, preferences, feedback and survey responses. 

• Usage Data includes information about how you use our Website and Services. 

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

• Interaction Data includes any information that you might provide to any discussion forums on the Website. 

• Cookies Data like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them and what kind. 

• Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or through the Services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Website. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them. 

• Analytics includes third-party analytics services (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. 

3.3 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy. 

3.4 [We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

  

OR 

  

Where we do collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) and it is necessary to do so for our business, we will obtain your specific consent, unless we have another lawful basis to do so.] 

3.5 Under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies: 

a) You have given consent to the processing of your personal data for one or more specific purposes; 

b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract; 

c) processing is necessary for compliance with a legal obligation to which we are subject; 

d) processing is necessary to protect the vital interests of you or of another natural person; 

e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or 

f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child. 

3.6 If you provide personal information to us about another data subject, you are responsible for ensuring that you have their consent to provide that data for the uses set out in this Privacy Policy and for bringing this Privacy Policy to their attention.  

  

4. How we may collect and use your data 

4.1 We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through: 

Direct interactions. You may give us your information by filling in forms via our Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

a) present Website content; 

b) use any of our Services; 

c) create an account on our Website; 

d) subscribe to our Services or publications; 

e) request marketing to be sent to you; 

f) enter a competition, promotion or survey; or 

g) give us some feedback. 

4.2 In addition to the above, we may use the information in the following ways: 

a) To personalise your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested. 

b) To administer a contest, promotion, survey or other site feature. 

c) If you have consented to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. 

d) Present Website content effectively to you. 

e) Provide information, and services that you request, or (with your consent) which we think may interest you. 

f) Carry out our contracts with you. 

g) Provide the relevant Services to you 

h) Tell you our charges. 

4.3 If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you. 

4.4 If you are a new customer, you will only be contacted if you agree to it. 

4.5 We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information. 

4.6 In addition, if you don't want us to use your personal data for any of the other reasons set out in this section in 4, you can let us know at any time by contacting us at info@wabbysabby.co.uk and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you. 

4.7 In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don't provide your personal data in these cases. 

4.8 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

a) Where we need to perform the contract we are about to enter into or have entered into with you. 

b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

c) Where we need to comply with a legal or regulatory obligation, for example compliance with health and safety, tax or other statutory obligations. 

4.9 Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@wabbysabby.co.uk and we will either delete your data from our systems or move your data to our "unsubscribe list". However, you acknowledge this will limit our ability to provide the best possible services to you. 

4.10 As already indicated above, with your permission and/or where permitted by law, we may also use your data for marketing purposes which may lead to us contacting you by email and/or telephone with information, news and offers on our Services. We agree that we will not do anything that we have not agreed to under this Privacy Policy, and we will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended. 

  

5. Cookies 

5.1 All Cookies used by and on our website are used in accordance with current UK Cookie Law. 

5.2 We use cookies to distinguish users and improve our Website. Please look at our Cookie Policy (CLICK LINK) for more cookie information. 

  

6. Where we store your data and security 

6.1 We may transfer your collected data to storage outside the UK. It may be processed outside the UK to fulfil your order and to receive our Services and deal with payment. If we do store or transfer data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with and the use of approved Model Contractual Arrangements. Your acceptance of this Privacy Policy shall be your consent permitting us to store or transfer data outside the UK if it is necessary for us to do so. 

6.2 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

6.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

6.4 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure. 

6.5 Any payments made by you, will be encrypted. 

6.6 We have implemented security measures such as a firewall to protect any data and maintain a high level of security. 

6.7 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts. 

6.8 If we give you a password upon registration on our Website, you must keep it confidential. Please don't share it. 

6.9 We will keep personal data for as long as is necessary which is usually the life of our relationship and up to a period of seven years after our relationship have ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to. 

  

7. Disclosing your information 

7.1 We are allowed to disclose your information in the following cases: 

7.1.1 If we want to sell our business, or our company, we can disclose it to the potential buyer. 

7.1.2 We can disclose it to other businesses in our group. 

7.1.3 We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights. 

7.1.4 We can exchange information with others to protect against fraud or credit risks. 

7.2 We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information: 

Wix.com 

Paypal.com 

7.3 Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the law. Any third party that we share data with will not be permitted to use it for any other purpose than fulfilling their contract with us. 

  

8. Your rights 

8.1 When you submit information via our Website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided above in this Privacy Policy. 

8.2 Under the UK GDPR, you have the right to: 

• request access to, deletion of or correction of, your personal data held by us at no cost to you; 

• request that your personal data be transferred to another person (data portability); 

• be informed of what data processing is taking place; 

• restrict processing; 

• to object to processing of your personal data; and 

• complain to a supervisory authority. 

8.3 You also have rights with respect to automated decision-making and profiling as set out in section 11 below. 

8.4 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. 

8.5 To enforce any of the foregoing rights or if you have any other questions about our Website or this Privacy Policy, please contact us at info@wabbysabby.co.uk  

9. Links to other sites 

9.1 Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 

10. Changes 

10.1 If we change our Privacy Policy, we will post the changes on this page so please check this page for our current policy.  

11. Automated Decision-Making and Profiling. 

11.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under UK GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us. 

11.2 The right described in section 11.1 does not apply in the following circumstances: 

a) the decision is necessary for the entry into, or performance of, a contract between the you and us; 

b) the decision is authorised by law; or 

c) you have given you explicit consent. 

11.3 Where we use your personal data for profiling purposes, the following shall apply: 

a) Clear information explaining the profiling will be provided, including its significance and the likely consequences; 

b) Appropriate mathematical or statistical procedures will be used; 

c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and 

d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling. 

 12. Terms and Conditions 

12.1 Please also visit our Terms and Conditions section INSERT LINK establishing the use, disclaimers, and limitations of liability governing the use of our Website. 

 13. Your agreement 

13.1 By using our Website and by way of acknowledgment, you agree to our Privacy Policy. 

  

14. Dispute Resolution 

14.1 We will use our best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it. 

14.2 Any dispute shall not affect our ongoing obligations under this Privacy Policy. 

14.3 This Privacy Policy and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales are the only place where disputes or claims relating to or connected with this Privacy Policy (including non-contractual disputes or claims) may be decided. 

  

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COOKIES POLICY 

1. Introduction 

This is our cookies policy. If you use our website, your acceptance of this policy will be given by [your continued use/when you press [insert button] on our website/other]. If you do not agree with this policy please stop using our website immediately. 

Use of our website is also subject to our website terms of use [insert link], privacy policy [insert link] and acceptable use policy [insert link].  

Cookies are small text files placed on your device when you visit our website and are used to make the users experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site however, for non-essential cookies we need your permission. Further details of the different types of cookies used are provided below. 

  

2. Who We Are 

www.wabbysabby.co.uk is operated by Wabby Sabby Limited, a UK Limited company registered in England under company number 14350437. 

Some important details about us: 

Our registered office is at: The Larches, 2 Old Oak Tree Drive, Keelby, Lincolnshire, DN418FP 

Our trading office is at: The Larches, 2 Old Oak Tree Drive, Keelby, Lincolnshire, DN418FP 

Our email address is: info@wabbysabby.co.uk  

  

3. How we use Cookies 

We use cookies to recognise you and your preferences, improve our site's performance and collect analytical information for ourselves and our business partners. We track users on our site to identify which parts of our website you have visited and to allow us to make our site more relevant to you. Without the knowledge gained we would not be able to provide the service we do. 

  

4. 'Session' and 'Persistent' Cookies 

'Session cookies' allow us to track your actions during a single browsing session, but they do not remain on your device afterwards. 

'Persistent cookies' remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site. 

Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners. 

Third Party Cookies we use include: 

Wix Analytics, this is a web analytics service provided by Wix.com, Inc. The cookies used by Wix Analytics help us to analyse how users use the site and to count the number of people who use the site. Wix Analytics stores your IP address anonymously and neither Wabby Sabby Limited or Wix associate your IP address with any personally identifiable information. These cookies will expire at the end of a session.  

Cookies set by Company: 

 

To be updated 

[Set out details of the cookies, the role, what they are used for, expiry of cookies and for how long information is held.] 

  

5. Disclaimer 

All our cookies are categorised by the role they fulfil on our website: 

a. Strictly Necessary: these are essential to enable you to move around our website and use features such as secure services. Without these cookies such services could not be provided; 

b. Functionality: allow the website to remember your choices and to personal certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and 

c. Performance: collect information as to how users use the website. These cookies don't collect information that identifies a visitor. The information collected is aggregated and used to improve our website. 

d. None of the cookies employed are classified as Behavioural Targeting. [Behavioural Targeting cookies track users’ online behaviour to build a profile of their interests and target advertising at them.] 

If at any time you wish to disable our cookies, you may do so through the settings on your browser. However, if you choose to disable or delete our cookies that will prevent certain important areas and features of our service from functioning properly. (but if you do so you will not be able to use certain important features of our service). You can find additional information at AboutCookies.org. 

Notwithstanding, the audit undertaken regarding our cookies, it is possible we may have missed one from our list above. If you happen to find one that is being set on our site, please let us know. 

  

6. English Law 

This policy, and any non-contractual obligations arising out of it, will be interpreted in accordance with English law. Any disputes may only be dealt with by the courts of England and Wales. 

  

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COPYRIGHT NOTICE ©️

This website and its content is copyright of Wabby Sabby Limited - ©Wabby Sabby Limited 2022. All rights reserved. 

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: 

·      you may print or download to a local hard disk extracts for your personal and non-commercial use only 

·      you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material 

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. 

TERMS AND CONDITIONS

Website Terms and Conditions for the Supply of Goods to Consumers 

  

1. Introduction 

These are the terms and conditions ('Conditions') referred to in your order ('Order') for us to supply you with [Description of Goods]('Goods')  advertised on our website [insert website address] ('Website').  

These Conditions describe the terms on which we will sell the Goods to you. In particular, we must deliver the correct Goods to the right place at the agreed time in good condition, and they explain our legal responsibility to you if we fail to meet these standards. 

They also explain that you must pay us the correct price, and when legal ownership of the Goods passes from us to you. These issues are important for insurance and risk purposes, and so we have also included a clause to explain the position if goods are damaged or delayed for reasons outside anyone's control (including natural causes). 

You will need to read and accept these Conditions when placing an Order on our Website.  If you are not able to accept the Conditions you will not be able to place an Order. 

This introduction is designed to give you an overview of these Conditions, but it is not part of the Conditions themselves. 

  

2. Our Website 

2.1  Our Website is owned and operated by Wabby Sabby Limited, The Larches, 2 Old Oak Tree Drive, Keelby, Lincolnshire, DN418FP and your Order will be placed with Wabby Sabby Limited on our Website. Full contact details can be found at Clause 13. 

2.2  No charge is made for accessing our Website but access is subject to our Website Terms and conditions, Privacy Policy and Cookies Policy which can be found ADDLINKS 

3. The Contract 

3.1 The Order is your offer to buy the specified Goods from us on these Conditions, and you must make sure that the Order (and any required standards or measurements or specification of the Goods that form part of your Order) is correct. 

3.2 The Order is placed on our Website and you will be able to check the details of your Order before submitting it. If we are not able to process your Order because the details are not complete we will contact you to try and rectify this.  If we are not able to contact you to do this within a reasonable amount of time we will notify you that the Order has not been accepted and let you know why.  If we are able to contact you to complete the details of the Order any timescales for delivery will not start until the Order has been accepted.   

3.3  Once we have confirmed we have the necessary information on your Order and are able to accept it we will send you a written acceptance by email.  At this point, you have a binding contract with us('Contract'), and these Conditions are part of it. 

3.4 The Contract is our entire agreement. No previous statements or representations that we have made to you form part of the contract unless they are written into it. This includes samples, drawings, advertising, catalogues and other promotional or descriptive material. 

3.5 Our email acceptance of your Order will include an Order reference number – please use this if you need to contact us about your Order. 

3.6 If either of us needs to give the other a notice under the contract ('Notice'), the Notice must be given properly to be effective. Clause 14.4 explains how to give a proper Notice. 

3.7 We will ensure that the following information is given or made available to you prior to the formation of the Contract between us and you, unless such information is already apparent from the context of the transaction: 

3.7.1 The main characteristics of the Goods; 

3.7.2 Our identity and contact details; 

3.7.3 The total Price for the Goods including taxes or, if the nature of the Goods is such that the Price cannot be calculated in advance, the manner in which it will be calculated; 

3.7.4 Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated; 

3.7.5 Where applicable, the arrangements for payment, delivery and the time by which we undertake to deliver the Goods; 

3.7.6 Our complaints handling policy; 

3.7.7 We shall ensure that you are aware of our legal duty to supply goods that are in conformity with the Contract; 

3.7.8 Where applicable, details of after-sales services and commercial guarantees; 

3.7.9 Where applicable, the functionality, including appropriate technical protection measures, of digital content; and 

3.7.10 Where applicable, any relevant compatibility of digital content with hardware and software that we are aware of or might reasonably be expected to be aware of. 

  

4. The Goods 

4.1 The Goods are described on our Website.  We try to ensure that the descriptions and images of the Goods on our Website are accurate but please note that all images are for illustrative purposes only and there may be slight differences due to how the image is displayed and the colour/brightness settings on your device. 

4.2 If the Goods have been manufactured at your request or to any specification that you have supplied, you will pay for all expenses, losses and costs that we suffer from any claim made against us for breach of someone else's intellectual property rights. This applies even after this contract has ended and includes the value of any damages which a court orders us to pay. 

4.3 We are allowed to change any of our specifications, or any specification that you have supplied, if this is necessary to comply with any applicable laws or regulations. 

  

5. Delivery of the Goods 

5.1 We will give you a delivery note with each delivery of Goods. It will state the Order date, the Order reference number, the type and quantity of Goods, the storage instructions, and the outstanding balance of the Order if we are delivering Goods by instalments. 

5.2 We will deliver the Goods to you as set out in your Order within 7 working days of our notification of dispatch. However, Delivery dates are approximate, and time of delivery is not guaranteed.  We will not be responsible for delays that our outside of our control but we will notify you of any delays. Delivery will be completed when the Goods are delivered to the delivery address on your Order or the Goods have been collected by you. 

5.3 If you do not take delivery of the Goods within 7 days of our first attempted delivery or the date they are available for collection we may cancel our Contract with you and notify you of this by email.  We will refund you any payment for the Goods (unless they have been made to your specification) but reserve the right to make a reasonable charge for delivery or storage costs.   

5.4 If we fail to deliver the Goods, our legal responsibility to you will be limited to your costs of the Goods. We will not be legally responsible to you for non-delivery if you give us inadequate delivery or other supply instructions. 

5.5 We are allowed to deliver the Goods in instalments. If we do this, each instalment will make up a separate contract with its own invoice and payment arrangements. If an instalment is delayed, you may not cancel other instalments because of the delay. 

5.6 If we refuse to deliver the Goods, you may treat the Contract as being at an end and we will reimburse you without undue delay. Alternatively you may, instead of treating the Contract as being at an end, specify a new delivery time or time period. If we continue to fail to deliver the Goods, you may treat the Contract as being at an end and we will reimburse you without undue delay. 

  

6. Warranties 

6.1 We want you to be satisfied with the quality of the Goods purchased from our Website and so we offer you the following promise for 14 days from the delivery date: 

6.1.1 the Goods are the same in all material respects as their description. We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided on our Website. We don't, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions on our Website we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. 

6.1.2 the Goods are free from significant defects; 

6.1.3 the Goods are of satisfactory quality; and 

6.1.4 the Goods are suitable for any purpose that we have specified. 

6.2 If you discover that some or all of the Goods do not meet this promise, you can either reject them within 30 days of their receipt by notice in writing to us, or require us to repair or replace them, or (if we fail to do that) require us to refund you the price of the defective Goods. This will only apply, however, if you have done the following: 

6.2.1 given us a reasonable opportunity of examining the Goods, and 

6.2.2 returned the Goods to us at our address and cost, if requested. 

6.3 Our promise does not apply if: 

6.3.1 you continue to use the Goods after you have given us Notice of a defect; 

6.3.2 the defect has arisen because you have failed to follow any written or oral instructions on the use, care, storage, installation, or maintenance of the Goods; 

6.3.3 the defect arises because we followed your instructions, specifications, drawing or design; 

6.3.4 you alter or repair the Goods without previously getting our written agreement; 

6.3.5 the defect is a result of fair wear and tear, negligence, (being your lack of reasonable care), abnormal storage or working conditions, or deliberate damage; 

6.3.6 changes have been made to the goods to comply with regulations which apply to them. 

6.4 Our promise only applies to Goods on the basis of this clause, but it also applies on the same basis to any repaired or replacement goods that we supply. 

  

7. Price and Payment 

7.1  The confirmed price of the Goods is stated in our acceptance of your Order ('Price').  

7.2  Any delivery or insurance costs are not included in the Price.  Details of these charges (if they apply) can be found on our Website at [insert link].  Any additional charges will be itemised separately in our acceptance of your Order. 

7.3 Payment of the Price and any related costs (such as delivery) in relation to the Goods must be made before the Goods are dispatched.  You will be prompted to complete payment details on our Website when placing an Order.   

7.4 You are not allowed to hold back any payment due to us as a set-off or credit or counterclaim against some other amount that you think we owe you unless the law allows it. However, we may set off any amount you owe us against any amount we owe you. 

7.5 We have made every reasonable effort to ensure that our Prices are correct. Prices will be checked when we process your Order. If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price (unless the lower price was an obvious mistake that you could have reasonably recognised). If the actual Price of the Goods is higher than that stated in your Order, we will ask you how you wish to proceed. 

7.6 All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where we have already received payment in full from you. 

7.9 We accept the following methods of payment: Debit card and Credit card. We also accept PayPal to process payments on our Website and your use of their service is subject to their terms and conditions. 

7.10 Credit and/or debit cards will not be charged until we despatch the Goods to you. 

  

8. Cancellation 

8.1 You may cancel your Order at any time before we dispatch the Goods or within 14 days of receipt of the Goods. If you have already paid for the Goods, the payment will be refunded to you within 14 days of your cancellation. Our contact details are at Clause 13 if you wish to cancel your Order. 

8.2  You agree that this cancellation right does not apply if the Goods you have purchased are digital goods and you have authorised us to download those digital goods to you prior to the expiry of such 14 day period, or if the Goods have been personalised for your use. 

8.3 We may cancel your Order at any time before we despatch the Goods in the following circumstances: 

8.3.1 The Goods are no longer in stock and we are unable to re-stock (if, for example, the goods are discontinued); or 

8.3.2 An event outside of our control set out in [Clause 8.3] continues for more than 14 days. 

8.4 If we cancel your Order under sub-Clause 8.3 and you have already paid for the Goods, the payment will be refunded to you within 14 days. If we cancel your Order, the cancellation will be confirmed by us by email. 

  

9.  Returns and refunds 

9.1  If you cancel the Contract for any reason after the Goods have been delivered to you, you must return the Goods to us.  Please see details of our returns and refunds policy and how to arrange a return on our Website wwwwabbysabby.co.uk Please note that if you are exercising your right of cancellation during the 14 day 'cooling off' period set out at Clause 8.1 above you must return the Goods to us no more than 14 days after the day on which you notified us you wish to cancel the Order. 

9.2  Any refund due to you will be made using the same method you used for payment of the Goods.  Refunds will be made as possible after Goods are returned. If you are exercising your right of cancellation during the 14 day 'cooling off' period set out at Clause 8.1 above we will issue your refund within 14 days of you returning the Goods (and providing evidence of the same) or our receipt of the Goods. 

  

10. Ownership and Risk 

10.1 The risk of damage to the goods or their loss passes to you on completion of delivery. (Completion of delivery is explained in clauses 5.3 and 5.4). You should make sure that you insure the Goods from this time onwards. 

10.2 Ownership of the Goods passes when you have paid us for them in full. Until the ownership passes to you, we will still own the Goods. 

  

11. Limitations on our Legal Responsibilities 

11.1 We will not be legally responsible to you for any loss of profit or any loss which you allege arises as a consequence from our Contract with you, and our total legal responsibility to you under the Contract will not exceed the Price of the Goods and any standard delivery charges. 

11.2 These Conditions do not limit our legal responsibility for death, personal injury caused by our unreasonable carelessness (known as negligence) or that of our employees, agents or sub-contractors , fraud, defective products under the piece of legislation known as the Consumer Protection Act 1987, breach of the requirements that our goods be of satisfactory quality, fit for purpose, match a sample, or match a model seen; or any other matter that the law says we can't exclude (for example under the Consumer Rights Act, 2015). 

11.3 Neither of us will be legal responsible to the other for failure or delay in carrying out the Contract which is caused by an event beyond our reasonable control, which we could not have foreseen or which was unavoidable. This includes industrial disputes, energy or transport failures, acts of God, war, terrorism, civil unrest (such as riots), explosions, mechanical breakdown, natural disasters, pandemic, epidemic, deliberate damage, or being let down by suppliers or sub-contractors. 

11.4 We only supply goods for domestic and private use, we make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including re-sale). 

  

12. Data Protection 

12.1 We will deal with any personal data in accordance with our privacy policy and all applicable data protection and privacy legislation in force from time to time in the UK including (i) the UK GDPR; (ii) the DPA 2018 (and regulations made thereunder); and (iii) all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data.  You can find details of our privacy policy [insert link to privacy policy].   

  

13.  How to contact us and complaints 

13.1  If you need to contact us in relation to an Order or for any other reason you can reach us the following ways: 

Email: sales@wabbysabby.co.uk for customer returns, stock information, product details and bespoke order information. 

Email: info@wabbysabby.co.uk for complaints, company and website information. 

13.2 We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. 

13.3 All complaints are handled in accordance with our complaints handling policy and procedure, available at INSERT LINK HERE. Complaints may be initiated by contacting info@wabbysabby.co.uk or refer to details at 13.1 above 

  

14. General 

14.1 We are allowed to transfer our rights and responsibilities under our Contract to someone else, for example by assignment, a legal charge or sub-contracting our rights and obligations under our Contract, but you may not do any of these things unless we have previously agreed in writing that you can. 

14.2 Nobody other than you and us may rely on any terms of this Contract. 

14.3 Changes to the Contract are only binding if we agree them in writing, sign them and give you a copy. 

14.4 If either of us wishes to give a Notice to the other under the Contract, we must give it in writing and either deliver it or send it by first class post or email to the contact details most recently provided by the other party.  Delivery by post will be regarded as completed by 9:00 am on the second day after posting. This arrangement does not apply to the service of any documents in legal proceedings. Our registered office address is The Larches, 2 Old Oak Tree Drive, Keelby, Lincolnshire, DN418FP. 

14.5 Delay in exercising a right under the Contract will not take away that right or any other right. 

14.6 The parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to these Conditions or any breach of them. 

14.7 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation. 

14.8 Any dispute shall not affect the parties' ongoing obligations under the Contract. 

14.9 This Contract and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. 

14.10 The courts of England and Wales are the only place where any disputes arising from it may be decided unless your rights as a consumer allow you to choose a court in a different jurisdiction. 

  

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PAYMENT METHODS

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